MyMediaMall Help Form

Please fill out this form as completely as possible. Doing so will help us assist you better. Only Evanston residents may request My Media Mall assistance using this form. If you are not an Evanston resident, please contact your local library. If you’re viewing this webpage from a mobile device, send an email to library-ebook@cityofevanston.org, and include in the email message your library card number and a description of the problem you’re experiencing.

If you’re requesting help because you’re receiving the error message “Your privilege has expired” or “User blocked,” then you may want to directly contact the Circulation Desk at 847-448-8605.  “Your privilege has expired” means your library card has expired, and “User blocked” may mean you owe more than $10 in library fines or that there is some other problem with your library account.  Both of these issues may be handled more quickly by contacting the Circulation Desk.

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