Description
Long-term Care Ombudsmen protect, defend, and advocate for residents by:
- Informing residents and their families of their rights
- Resolving complaints
- Providing information on residents needs/concerns to their families, facility staff and their community and;
- Advocating for good individualized care
The Ombudsmen Program is available to:
- Residents of any long-term care facility
- Friends and relatives of persons who live in long-term care facilities
- Long-term care facility staff members and administrators with resident-related concerns
- Individuals and families who are considering nursing home placement as a long-term care option
- The community at large
When contacted, an Ombudsman will:
- Listen to resident and family concerns
- Keep all information confidential
- Involve the resident and/or family in the investigation and resolution plan and
- Seek to resolve problems within the facility
Reasons to contact the Long-Term Care Ombudsman Program...
- To report a problem or concern;
- To seek information about long-term care facilities;
- To learn more about Illinois' Long-Term Care Ombudsman Program; or
- To get answers to questions about:
-Facility services or standards;
-Medical coverage;
-Resident rights; and/or
-Transfer or discharge.