City of Evanston Long Term Care Ombudsman (Licensed Long Term Care Facilities – Evanston Only)

300 Dodge Avenue, Evanston, IL
ZIP Code
Contact Person
Audrey L. Thompson
Phone Number

Long-term Care Ombudsmen protect, defend, and advocate for residents by:

  • Informing residents and their families of their rights
  • Resolving complaints
  • Providing information on residents needs/concerns to their families, facility staff and their community and;
  • Advocating for good individualized care

The Ombudsmen Program is available to:

  • Residents of any long-term care facility
  • Friends and relatives of persons who live in long-term care facilities
  • Long-term care facility staff members and administrators with resident-related concerns
  • Individuals and families who are considering nursing home placement as a long-term care option
  • The community at large


When contacted, an Ombudsman will:

  • Listen to resident and family concerns
  • Keep all information confidential
  • Involve the resident and/or family in the investigation and resolution plan and
  • Seek to resolve problems within the facility

Reasons to contact the Long-Term Care Ombudsman Program...

  • To report a problem or concern;
  • To seek information about long-term care facilities;
  • To learn more about Illinois' Long-Term Care Ombudsman Program; or
  • To get answers to questions about:
    -Facility services or standards;
    -Medical coverage;
    -Resident rights; and/or
    -Transfer or discharge.
Public Notes

Licensed Long-Term Care Facilities - Evanston Only

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